These Terms of Service govern your access to and use of the Elmoah website, accounts, content, products, and related services. By visiting the website, creating an account, or submitting an order, you acknowledge that you have read and agree to these Terms and the Privacy Policy, Shipping Policy, and Returns & Refunds Policy that apply to the relevant service. If you do not agree, do not continue using the relevant services.
You must have the age and legal capacity required to enter a valid contract where you live, or use the website with the consent and supervision of a parent or legal guardian. You must provide accurate, complete, and current information, protect your account and password, and accept responsibility for activity under your account. Contact us promptly if you suspect unauthorized use.
You may use the website only for lawful personal shopping and information purposes. You must not:
If we reasonably believe that fraud, abuse, a security risk, or a breach of these Terms has occurred, we may refuse service, cancel orders, restrict or terminate an account, and cooperate with authorities where legally required.
We work to present accurate descriptions, colors, sizes, materials, images, and availability. Reasonable differences may result from device displays, measurement methods, or production batches. Images are illustrative, and the actual product and product-page information govern. An obvious error does not require us to fulfill an order according to incorrect information.
Submitting an order is an offer to purchase. An automated order acknowledgment confirms receipt and does not necessarily mean acceptance. Orders remain subject to payment, inventory, address, and risk checks. We may decline or cancel an order because of unavailable stock, a pricing error, payment failure, delivery restrictions, suspected fraud, or another reasonable cause. A contract is formed when we expressly accept the order or dispatch the product, whichever occurs first. If payment was collected for an order that is not accepted, it will be returned to the original payment method.
The applicable price, currency, discount, shipping charge, tax, and order total are those displayed at checkout. Cross-border orders may incur local duties or charges not collected at checkout, as explained in the Shipping Policy. We may change future prices and promotions without altering accepted orders, except in the case of an obvious pricing error. Payments are handled by available payment service providers and may be subject to their terms.
Discount codes, promotions, free gifts, and special offers may have separate terms, dates, eligible products, and use restrictions. Unless expressly stated, they cannot be combined, resold, or redeemed for cash. If a return causes an order to no longer qualify, the refund or treatment of a gift will be calculated according to the promotion terms and amount actually paid.
Destinations, methods, charges, estimates, address changes, tracking, and cross-border fees are governed by our Shipping Policy. All times are estimates and may be affected by inventory, customs, weather, holidays, delivery services, and events beyond reasonable control. The transfer of risk and ownership is determined by applicable law, the order arrangement, and the circumstances of delivery.
Order changes and cancellations depend on processing status. Returns, exchanges, and refunds after dispatch are governed by the Returns & Refunds Policy. These Terms do not limit mandatory consumer rights under applicable law.
The brands, trademarks, text, photographs, graphics, videos, designs, software, and other website content are owned by or licensed to Elmoah and protected by applicable intellectual property law. Except for ordinary personal, non-commercial browsing and saving order records, you may not copy, modify, distribute, publicly display, sell, license, or create derivative works without written permission.
If you submit a review, photograph, suggestion, or other content, you confirm that you have the right to submit it, that it is lawful and accurate, and that it does not infringe another person's rights. You grant Elmoah a non-exclusive license to use, copy, display, and process that content as reasonably needed to operate, improve, and promote the services. This license does not change our obligations regarding personal information under the Privacy Policy. We may remove unlawful, infringing, or inappropriate content.
The website may use or link to third-party payment, delivery, social-media, or other services. Third parties are responsible for their own services, which are governed by their terms and privacy policies. We do not control third-party content or services, but this provision does not exclude liability that the law places on us.
We work to keep the website secure, accurate, and available, but do not guarantee uninterrupted, error-free, or completely secure service. To the maximum extent permitted by applicable law, the website and content are provided on an “as is” and “as available” basis. We do not exclude warranties, liabilities, or consumer rights that cannot legally be excluded.
To the maximum extent permitted by applicable law, Elmoah is not responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable. No limitation applies to liability arising from fraud, willful misconduct, gross negligence, personal injury, or another matter that cannot legally be limited, and nothing affects mandatory consumer rights.
To the extent permitted by law, you are responsible for reasonable claims, losses, or costs resulting from your unlawful use of the website, breach of these Terms, or infringement of a third party's rights. This does not apply to the extent caused by Elmoah's own unlawful conduct or responsibility.
You agree that we may send order, account, policy, and other service communications by email, account notice, or website notice. Where permitted by law, electronic communications satisfy written-notice requirements. Marketing communications are sent according to your choices and applicable law, and you may opt out as explained in the Privacy Policy.
You may stop using the website at any time. We may reasonably suspend or terminate access if you breach these Terms, create a security risk, or engage in unlawful or fraudulent activity. Termination does not affect rights, obligations, payments, or provisions that arose before termination or must survive by law.
We may update these Terms to reflect business, technical, or legal changes. Revised Terms will be posted on this page and apply to use and orders after their effective date. Unless required by law or agreed by you, updates will not retroactively change the core terms of an existing order. Please review the latest version before continuing to use the services.
These Terms and related transactions are governed by applicable law. The parties should first attempt to resolve disputes through good-faith communication. You may also use consumer complaint, mediation, or court procedures available under the laws where you live. Any choice of law or jurisdiction does not deprive you of mandatory consumer protections.
If any part of these Terms is held invalid, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. You may not assign your rights or obligations under these Terms without our written consent, except where law provides otherwise.
For questions about these Terms, email info@elmoah.com.
