This Privacy Policy explains how Elmoah collects, uses, discloses, retains, and protects personal information when you visit our website, create an account, purchase products, subscribe to communications, or contact us, and how you may exercise relevant rights. By using the website, you acknowledge that you have read this policy. If you do not agree, please stop providing personal information or using the relevant services.
Depending on the features you use, we may collect the following categories of information:
We may use personal information to:
Depending on the laws that apply where you live, our legal bases may include performing a contract with you, complying with legal obligations, obtaining your consent, and pursuing legitimate interests necessary to operate and protect the business. Where processing relies on consent, you may withdraw it as permitted by law without affecting processing that occurred before withdrawal.
To provide our services, we may disclose necessary information to categories of recipients such as website hosting and technology providers, payment services, warehousing and delivery providers, customer-support tools, analytics and marketing providers, professional advisers, and parties involved in a business transaction. We may also disclose information when required by law or legal process, to protect rights and safety, or to investigate fraud or unlawful conduct.
We require service providers to process information only for agreed purposes and in accordance with applicable law. We do not directly sell personal information for money. However, some laws define “sale” or “sharing” more broadly in relation to targeted advertising, and we will provide legally required choices where applicable.
Most browsers allow you to reject or delete cookies, and you may use website controls where available. Disabling necessary cookies may prevent sign-in, cart, checkout, or other functions from working correctly. Third-party technologies may also be governed by the relevant provider's privacy policy.
You may stop receiving promotional messages by using the unsubscribe link in a marketing email or contacting info@elmoah.com. Even after opting out of marketing, we may still send order, security, account, and other necessary service messages.
Elmoah and its service providers may process information outside your country or region. We take reasonable measures required by applicable law to protect information transferred internationally, including appropriate contractual safeguards or other lawful mechanisms where required.
We retain personal information only for as long as needed for the purposes described in this policy, to perform contracts, comply with accounting and legal obligations, resolve disputes, and maintain security. The specific period depends on the type of information, purpose, risk, and applicable law. When information is no longer needed, we delete, anonymize, or securely isolate it as required.
We use reasonable administrative, technical, and organizational measures designed to protect personal information and reduce the risk of unauthorized access, loss, misuse, or alteration. No method of internet transmission or storage is completely secure. Please protect your account password and contact us promptly if you suspect unauthorized account use.
Depending on applicable law and where you live, you may have rights to request access, correction, deletion, or a copy of personal information; restrict or object to certain processing; withdraw consent; opt out of certain marketing or data sharing; and complain to a supervisory authority. We may need to verify your identity and may decline or limit a request where permitted by law. You may also use an authorized agent where legally allowed.
To submit a privacy request, email info@elmoah.com and describe your request. Do not send a full payment card number, password, or other unnecessary sensitive information by email.
The website and services are not directed to children below the age at which they may independently use online services in their location. We do not knowingly collect personal information from such children. If you believe a child has provided information without appropriate authorization, contact us and we will take appropriate action under applicable law.
The website may link to third-party websites or services. We do not control their privacy or security practices. Please review the relevant third party's privacy policy before providing personal information.
We may update this policy to reflect business, technical, or legal changes. The revised version will be posted on this page, and we will provide additional notice or obtain consent where legally required. Please review this page periodically for the latest information.
For questions about this policy or our handling of personal information, email info@elmoah.com.
