Products and Materials

What products does Elmoah offer?

Elmoah focuses on natural silk essentials worn or used close to the skin, including silk pillowcases, sleep accessories, intimates, loungewear and everyday accessories. Please refer to the storefront for currently available styles.

Do all products use the same silk and momme weight?

No. Fibre composition, momme weight, layers and construction may differ between products and styles. Check the relevant product description and SKU information rather than relying only on colour, shine or terms such as “satin”.

Ordering and Payment

Which payment methods can I use?

Available payment methods are shown at checkout and may vary by currency, delivery region or payment service. The options displayed during checkout are the current options for your order.

Can I change or cancel an order after placing it?

If you need to change delivery details or request a cancellation, contact us through the website as soon as possible. Once processing has begun, some details may no longer be editable and cancellation cannot be guaranteed.

Shipping and Orders

Where do you ship, and how is shipping calculated?

Available destinations, shipping methods and charges depend on the delivery address and order contents. The applicable information will be shown at checkout.

How can I check my order status?

Sign in to view available status information in your order history. If tracking details have been provided, refer to the information shown in the order details.

When will my order arrive?

Processing and delivery depend on the product, destination, carrier arrangements and other practical conditions. Any date or time shown on the site or at checkout is an estimate rather than a guaranteed delivery commitment.

Returns and Support

How do I request a return, exchange or refund?

Contact us first with your order number, product details and reason for the request. Wait for handling instructions before sending anything back, and do not return an item without confirmation.

What should I do if an item is incorrect, damaged or has another problem?

Keep the item and its original packaging, then provide your order number, a description of the issue and clear photographs where appropriate. Support will advise the next steps based on the order and product condition.

What condition must a returned item be in?

Requirements vary by product type and reason for return. In general, keep the product, accessories, labels and packaging in suitable condition. Products worn close to the body may be subject to stricter hygiene requirements, so contact support before taking action.

Use and Care

How should I care for silk products?

Care requirements vary. Follow the product care label and product-page instructions first. You can also read the Elmoah Silk Care Guide for general washing, drying, ironing and storage principles.

Will colour and size look exactly the same as shown online?

We aim to present product information accurately, but screens, lighting and measuring methods can cause small differences. Review the colour images, dimensions and measuring guidance for the relevant product before ordering.

Contact Us

What if my question is not answered here?

Email us at info@elmoah.com. Include the relevant order number and necessary details so we can assist you more accurately.